Warranty Policy

OdinLake Product Warranty Commitment 

We are dedicated to crafting office furniture with timeless artistry and enduring quality. OdinLake offers a 5 to 15-year warranty on all new products (specific terms apply as outlined in our full policy), with coverage starting from the delivery date.


Key Notes:

Direct Purchases (OdinLake website): Automatic warranty coverage—no registration required.
Authorized Retailers(Amazon, Wayfair, West Elm, Office Depot, etc.): Warranty registration or proof of purchase is mandatory.
Products purchased through unauthorized dealers/resellers are not covered under the OdinLake warranty policy.
Encounter an issue? Submit a claim via our dedicated service channel. Our service will respond within 48 hours to provide visual diagnostics and a personalized resolution.

 

Products Parts Covered Warranty
Ergonomic
Chairs		 L Series Ergonomic
Chairs(L1,L2,.)		 Main Polyamide Frame 5 Years

Lumbar Support Mechanism, Central Mechanism Hub, WireControl™ Mechanism，

 Armrest Mechanism, Headrest Mechanism, Backrest Mechanism, Castor Mechanism, Hydraulic (gas lift)

 2 Years
O Series Ergonomic
Chairs(O1,O2,O3.)		 Aluminum Frame, 15 Years

Lumbar Support Mechanism, Central Mechanism Hub, WireControl™ Mechanism，

Armrest Mechanism, Headrest Mechanism, Backrest Mechanism, Castor Mechanism, Hydraulic (gas lift)

 5 Years
Standing
Desks		 s450 Electric Motor, Control Panel, Leg Lift mechanism 5 Years
Leg Frame 10 Years
Accessories Power Strip 1 year
Monitor Arms 5 years
O Series Footrest 3 years


What’s not covered by the warranty

OdinLake Warranty Exclusions


A. Material Characteristics

Natural variations in wood grain, textile pilling, or aging-related color shifts
Discoloration from light exposure, temperature fluctuations, or organic material oxidation


B. Usage-Related Damages

Surface imperfections caused by:
Writing instruments/sharp object
Non-standard office activities (e.g., athletic equipment use)
Weight overloading beyond product specifications
Improper cleaning agents (alcohol, detergents, etc.)


C. Environmental Factors

Damage from:
Non-office environments (warehouses/outdoor exposure)
Ink stains, dyes, or biological soiling (mold/food residues)

Supplemental Warranty Clause

 

Effective Date: Orders placed on or after March 7, 2025 will be subject to the following terms. Orders placed before this date remain governed by the original warranty policy.

Coverage Scope:

This warranty explicitly covers all components and parts of the following products:

Chair models O1, O2, O3, L1, L2;

All previously sold OdinLake-related products.

Key Terms:

Proof of purchase and compliance with activation requirements (if applicable) remain mandatory for claims.